In my recent blog posts, I shared insights on Predictive Analytics (Will Predictive Analytics at ‘Speed of Thoughts’ Help Businesses?), Real Time Decisions (How critical are Real Time decisions in business today?) Personalization (Personalization: A Key Tenet of User Engagement) and their significance in our lives in general and in businesses today. In current business paradigm shift- with evolutionary social business, it is paramount that businesses look for wisdom in collaborative power and intelligence. There is old time saying that 5 sticks tied together are stronger and unable to break as opposed to individual stick. We have recently witnessed the power of ordinary people uniting together and fought collaboratively using Facebook and Twitter to topple down dictators in Tunisia, Egypt and Libya—and are threatening absolute rule in Syria. And in India one man’s (Anna Hazare) campaign against corruption went viral, bringing thousands to the streets in support.
As anyone who has worked in a sizeable organization knows, there is no guarantee that the organization as a whole will perform efficiently and achieve its goals, even if each employee is individually efficient and every team has a high level of productivity. To achieve enterprise productivity, it is necessary not only for individuals and groups to “do things right” by working productively but also for the enterprise as a whole to “do the right things” – form the right teams, make the right decisions, allocate resources correctly, and effectively coordinate activities across the entire organization.
Most organizations fall short of the optimal level of enterprise productivity because of one or more of these reasons, all at a great cost to the business.
- They are disconnected from themselves with various parts of the organization unintentionally working at cross-purposes with each other.
- Information that exists is not getting shared or reused.
- Human talent is not being applied where it is most needed.
- The same problems are being solved repeatedly by multiple groups
Intelligent collaboration through automated business processes has the ability to alter the course of any important business activity, with a potentially dramatic impact on the financial performance of the business. Whether it is a simple email exchange, a physical or virtual meeting, a task force, or a large-scale project, the activity is inherently collaborative. In fact, collaboration can be defined as the work that takes place among people when a business process is not pre-determining how the work should take place. Collaboration is many things: information sharing, brainstorming, problem solving, best practice negotiation, innovation, coordination of activity, alignment of purpose, and so forth. Collaboration is the “white space” between the business processes; it is the glue that holds an organization together, and the lubricant that allows the machinery to keep running.
Real time search and collaborative capability of right people with right content supported by defined processes will provide unparallel wisdom in the organization in the most competitive business environment today. Interestingly, technologies such as Oracle WebCenter platform offer these capabilities in our Web based business transactions and compliment in the overall collaborative intelligence and Power.